Welcome to "Butler TV" your front row seat at the Butler Academy.Take note of the passion we express at the Butler Academy as we believe in honesty and commitment to you as a professional Butler.

Butler | Resort Host $2000 – $5000 pm

By Butler Academy

The South African Butler Academy is a firm believer in service delivery! Since 2009 the faculty focused on international resort butler training in the Maldives. This has proven to be extremely successful in each and every way. In 2015 we opened the first Butler Academy in the Maldives called MIBA,  since ...

Dear all,

My wife and I got married just outside Stellenbosch on the 29 October, and your Butlers were in service at the wedding.
Both of us have wanted to say how amazed and impressed we were, with the outstanding service. From beginning to end, the butlers were absolutely impeccable and on-the-ball. So many guests remarked on it too. We all felt extremely well-cared for and special in their hands, and so we had to write to say this.
Bad service is noticeable; Good service is often not noticed; utterly outstanding service is REALLY noticeable.
Thank you!

Steven & Maureen Molteno


We are extremely proud of our Principal elevating the standards. Every Thursday Newton Cross (Butler Academy Principal and International Butler Trainer) joins Tracey Lange on Heart 104.9FM for “dos & don’t`s”, a first class radio program all about Etiquette, Modern Rules and lessons to live by.

Now a new collaboration with Huisgenoot (South Africa`s leading online and print publication) you can read all lessons on #HGWENK known as Maak so!  (meaning do this)

Please go online to http://www.huisgenoot.com/leefstyl/wenke/maak-so/maak-so-n-nuwe-etiketreeks-met-newton-cross-en-tracey-lange/

Maak so



We love sharing, here is a nice website for you to use and read through. Lots of tips!


Dear Butler Academy


Let me take this opportunity to thank you and Kasandra for the utmost professionalism that was shown during the training course held at Mosaic. Your enthusiasm and dedication goes a long way. I want to commend you for all your efforts and appreciate your attention to detail. You have set a precedent and the extra time and effort you put in were certainly worthwhile. It was a absolute pleasure to work with such talented and dedicated people!

Marcelino Henckert, General Manager

Butler Training

Surround yourself with positivity! It may seem obvious, but surrounding yourself with positivity is undoubtedly the best way to achieve your goals. Although true motivation comes largely from within, positive people and experiences do make you feel good about your decisions and ultimately will help encourage you to stay motivated. Share your goals with close friends, colleagues and managers and find positive ways to overcome challenges which could slow you down.


butler training

“The more people in the mix, the more precautions need to be put in place,” This is an important topic on the Estate and Manor Magazine Website. Here are some tips: Keep a well-stocked First Aid Kit (we recommend first aid household training) , Understand an emergency procedure (design a protocol safety guide) , Children is first priority as we need to think and prepare with caution (child proofing) and off course safety in the Kitchen is always important  – clean as you go….


The term Grace in Butler vocabulary means routine! There are just no words to describe the robotics of this routine. Drawing the curtain, switching off the lights, setting the alarm, make the coffee, switch on the kettle, feed the dogs, water the plants, open the gates etc… So remember Morning Grace meaning Routine… No one asked you to do it, you took it onto yourself as a mandatory routine.


Salary is often loosely used to mean Net Salary. Net Salary is your take home pay and it is what you get after all statutory deductions have been made. Gross Salary is your basic salary + Additions. Basic Salary is fixed; it is an agreed amount paid regularly at a fixed date usually monthly.


An Executive Personal Assistant works directly with the principal on all aspects of running their business and personal calendars. They also liaise between household staff and office staff on behalf of the principal.

An Executive Personal Assistant may be required to manage some vendors (e.g. office supplies, florists, hair/makeup artist, etc…), run errands, personal shop, answer phones, and make appointments and travel plans for the principals.


Wearable devices are more than just a major trend in the hospitality industry, they are a standard. From smartwatches that unlock guest rooms to smart bands that act as tickets; this technology provides incredible insight into understanding guest patterns, behaviors and desires.


Regent Porto Montenegro international Butler training

The South African Butler Academy was honoured with the greatest training opportunity at the amazing Regent Hotel in Porto Montenegro. This is our second contract with Regent Hotels, the first was pre-opening team in Bali, Sanur.   Our task at hand was to, redesign the personal interaction team members key steps. Our seamless butler ...

Floral Master Class at the Butler Mansion | 9th of August 2017

  THIS MOMENT IS YOURS! Yes! Exclusive Weddings & Events will be in collaboration with the SABA - South African Butler Academy, a floral master class with timeless etiquette.  `The program includes:- master classes by Sylvia Bosinger and `Newton Cross, a themed dress up degustation dinner. We have collaborated glam, glitz and special ...

Upcoming fixed-date Butler Courses

Residential & Hotel Butler Course

8 weeks | Cape Town

30th of January 2017 - 24th March 2017

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Residential & Hotel Butler Course

8 weeks | Cape Town

10th April 2017 - 2nd June 2017

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Residential & Hotel Butler Course

8 weeks | Cape Town

7th August 2017 - 29th September 2017

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Residential & Hotel Butler Course

8 weeks | Cape Town

6th October 2017 - 8 December 2017

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