Archive for June, 2014

Butler Academy goes over and beyond…

Posted on: June 21st, 2014 by Butler Academy No Comments

The South African Butler Academy now offers SPA Butler classes. Yes, we have unique skills which will enhance any SPA ambassador across the world. Attention to detail is a prime factor, however to put the guest first is another. We teach fundamental Butler skills to therapists and SPA / Resort Managers who can in implement excellent service skills.

 

The Butler is very much associated with relaxation and feelings, therefor emotional intelligence is our key ingredient. Your guest will feel: Special, Pampered and Indulged in our service techniques. Take a look at our latest SPA Butler Training video conducted in the Maldives.

 

Copyright Fraud | Bespoke Bureau | The British Butler Association | Sara Vestin Rhamani | @BespokeBureau

Posted on: June 15th, 2014 by Admin 24 Comments

Again, we are faced by copying and duplication of our photos from Sara Vestin Rhamani. The British Butler Association which is The Bespoke Bureau which is Sara Vestin Rhamani, has stolen images from the South African Butler Academy. Previous images stolen – http://www.thebutlerschool.com/latest-news/bespoke-bureau-copyright-fraud-bespokebureau/

 

There is a website with the name of British Butler Association  (www.britishbutlerassociation.com) — This site features 16 of our butlers standing outside the South African Butler Academy. Further more information from various another schools are featured on this site.  None to be associated with the South African Butler Academy.

 

image

 

An independent investigator found the following:

 

Enquiry was sent to the Association for ownership? The first email received was from none other than Sara Vestin Rhamani. She states: “The association only approves training by the Bespoke Bureau” Sara states that the Bespoke Bureau is accredited by the Association? Who is the British Butler Association? Who is the British Butler Academy? After research the discovery was made that the Association ownership is Sara. See below correspondence from Sara and her “colleagues”

 

Tip: Sara you have been caught with your tail between your legs for the second time. STOP! Our photographs are our property not yours! Stop pretending to be all mighty and lie! If you want to run a clean business then I suggest go back to the drawing board and perhaps attend a butler course yourself. We train honesty and integrity, both major characteristics you and your team does not have.

 

Our investigator asked some crucial questions which were avoided as long as possible:

 

 

Herewith evidence:

 

SARA: We received your email from the British Butler Association that told us you were looking for training. They don’t run courses but we do. Today is a bank holiday but we can call you tomorrow if you wish? Sara

Sent from my BlackBerry® wireless device

 

SARA: We sure can assist. We are the only company endorsed by the British Butler Association. We are the Bespoke Bureau & The British Butler Academy. The British Butler Academy is the only accredited Butler school in Europe. We are based in London.

We have 1 space left on the 7th-20th July on the residential school if you can come? 3000 plus VAT for the 14 days and extra to live and board

There is info and videos on www.bespokebureau.com If you send me a number then we can call you tomorrow. You probably need to be quick as we get booked fast 🙂

 

Sara

Sent from my BlackBerry® wireless device

 

Then the investigator were passed onto Samantha Curtis to do the lying for Sara:

 

SAM: I believe you are interested in our Butler Training.

I would love to have a chat with you about the course we are running in July, do you have a number I can contact you on?

 

SAM: I have attached our brochure for the Butler & House Management Course for you.

We are accredited by the British Butler Association and we are currently in the process of getting accredited by the OCN. Our certificates are recognised worldwide by potential employers.

 

As per their site which is contradictory“We are an accredited learning centre (OCN London) and our courses are accredited. The certificates you gain from us are recognised worldwide and should help you find a job or up your profile fast.”

 

I have not seen the emails between you and Sara but please do not hesitate to contact me with any further questions.

 

SAM: I apologise for the delay I had to leave work early yesterday to meet a client.

The British Butler association is a charity run organisation with a board of directors.  I’m afraid I don’t know any more than that.

No need to fill out any forms, if you wish to book on, please just contact me and I can send you an invoice, we require a 25% deposit in order to secure a place.

 

SAM: Please view the BBA website to see the accreditation they give us:  http://www.britishbutlerassociation.com/british-butler-training.html

There is a board of directors and I am happy to get the names to you, but this will take some time as I need to speak to the owner of the company who is often on business.

No problem, I know what demanding clients are like! 🙂

Lovely, I will raise an invoice now and send it across to you.  I look forward to speaking with you later.

 

SAM: I have emailed the director of Bespoke Bureau who is in contact with the association and will wait on her for a response.

As soon as she contact me, which won’t be this week as she is away traveling, I will let you know.

 

SAM: Accounts have advised me that this invoice will need to be paid in the timescale on the invoice otherwise we will need to open the space up on the training. I don’t want you to miss out on the training space due to the fact that I haven’t given you the details of the BBA.

Please advise your employer that the course is approved by the BBA and also OCN pending. I do not know when our director is returning from China.

 

SAM: I do not yet have any information for you but I have included the Course Director, who may be able to assist with your queries.

 

Samantha then passed our investigator to Lucy Challenger to do her lying!

 

LUCY: I’ve been passed your details by my colleague Sam who is our course co-ordinator.  I understand you tried to reach us over the weekend (I’m afraid our office hours are Monday to Friday 9:30-5:30pm UK time) so you would have reached our answer phone.

 

She has told me that you have some un answered questions and I would like to assist you, we are currently expanding our offices so Sam has been with the tech team and in meetings all day so she is unable to speak to you.

 

LUCY: I’m afraid Sam has just asked me to contact you I have not yet seen the email tread, my apologies.

The BBA (British Butler Association) is an association who recommends our training academy.  On the board of the BBA is Sara Vestin Rahmani (our owner of the British Butler Academy) and another member called Adam Dillon.  The BBA is a not for profit organisation which helps recommend training and other services to Butlers.  I hope this helps.

Our British Butler Academy is pending accreditation with OCN (a registered body) and is recognised around the world by many private homes and families as being some of the best training in the world.

We would be delighted to meet with you and your client, I would be happy to attend any meetings and bring my colleague Sam.  We would be delighted to welcome you into our office in the heart of the city or we can come and meet with your client in London at their chosen location.

 

LUCY: If your client wants to speak to the BBA they can get in touch by emailing info@britishbutlerassociation.com or going through the contact form.

 

ALL CORRESPONDENCE AND FEEDBACK WILL BE POSTED HERE:

 

15/06/14 – After the article was posted, a reader pointed out that another picture was stolen from our site:

 

Bespoke-Bureau-Fraud

 

17/06/14 – We received many replies to our post from Business owners, students and even suppliers that is extremely upset with SARA. Obviously to protect their identity and integrity, no names will be posted without permission

Hospitality & Butler Training at The Sun Siyam Iru Fushi Resort – Maldives

Posted on: June 8th, 2014 by Adriaan Coetzer 120 Comments

It is an privilege and honour to be associated with a superb hospitality team at the Sun Siyam Iru Fushi Maldives.  The South African Butler Academy is conducting Resort training for 21 days. We would like to share our student comments and training feedback with you.

 

Did you know: Maldives consists of 1,192 coral islands grouped in a double chain of 26 atolls, along the north-south direction, spread over roughly 90,000 square kilometres (35,000 sq mi), making this one of the world’s most dispersed countries. It lies between latitudes 1°S and 8°N, and longitudes 72° and 74°E. The atolls are composed of live coral reefs and sand bars, situated atop a submarine ridge 960 kilometres (600 mi) long that rises abruptly from the depths of the Indian Ocean and runs north to south.

 

The Butler Academy second training program consists of various outlets: Front of House (Butlers, Reception, Guest Services and Lounge Staff) , Housekeeping, Spa and Food & Beverage departments including in-villa-dining.  The Butler Academy understands quality and designed our program accordingly. The Butler Academy is an International Training & Consulting company providing signature Butler training and Operational procedures.

 

Photos can be seen by following this link – https://www.facebook.com/Butleracademy/photos_stream?ref=hl

 

Please see below student comments…

 

Hospitality training program 2nd of June 2014

Posted on: June 2nd, 2014 by Butler Academy 1 Comment

 

It is our pleasure in welcoming 15 new students to the prestigious South African Butler Academy. The Academy is home to our 3 week Hospitality training program.  The group consists of Butlers / Housekeepers / Guest house managers and Estate managers. Our new program has been tailored to fit individuals who anticipate to improve their existing skills.

 

 

The Academy “International Hospitality” training program consists of: Guest Relations,  Interpersonal Management,  Food & Beverage service, True art of service, executive Housekeeping and Rooms divisions. The program includes lectures by international trainers, resort managers and leading quality assurance. Intense, yet rewarding. We look forward in receiving excellent results during the program.

 

Tips from the Academy:

 

 

hospitality training