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Butler Academy Hotel Butler Training – Westin Resorts

By Butler Academy

Hotel Butler Training | Westin Hotel


The Westin Hotel: Memorable experiences await you in the Westin Cape Town. Enjoy exclusive rooms with unique views over the V&A Waterfront as well as Table Mountain. The Westin hotel’s fantastic glass façade allows clear views of the breathtaking beauty of Table Mountain, Lion’s Head and the entirety of Table Bay.


One of the questions we receive is What does a Hotel Butler do?


A contemporary butler is a male or female executive who is responsible for every aspect of any and every requirement of a guest and who performs a range of duties, which enhance the lifestyle, and comfort of the guest.  The modern butler is a professional service provider who must be multi-skilled, versatile, flexible and adaptable in order to handle the diverse range of duties and daily challenges, which comprise the butler’s role.  Discretion, an accurate eye for detail and a sense of humor are essential.


They ensure that everything down to the smallest detail is taken care of, and that guests enjoy their stay to the fullest.


Butler service commences prior to guest arrival, when they make sure that everything is in order with the room and that any prior requests and specifics from previous stays have been arranged.


The butler greets their assigned guests on arrival, taking care that they are familiar with the room and the services offered by the hotel.


Having set up and trained over one 20 hotel butler departments, the Butler Academy is able to give professional input on many of the systems, procedures and standards employed by these hotels to achieve the highest level of service and guest satisfaction.



It has been a tremendous honor in training the Westin Resort!  The Butler Academy focuses on the 5 different elements; discipline, service, style, technical skills and passion! Once again we can give ourselves  a “pat on the back” excellent training by the Butler Academy.



Herewith training video:



The South African Butler Academy Hotel Training Program© is available upon request, please email us and our dedicated Butler team will be in contact directly.

Join us on the 17th of June 2013 in Johannesburg for exclusive Butler Training.

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