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Butler Service – Laundry Management

By Butler Academy

Butler Laundry Tips!


Have you ever sat with your hands in you hair because of a problem with linen or towels that you did`nt know how to solve? Although most Hotels / Resorts have challenges in their laundries we are here to solve some queries we have received or problems which where encountered by establishments.


One needs to break down a “laundry room” into different Objectives:


1) Textiles


2) Bed Linen


3) Duvet & Pillow Inners


4) Protectors


5) Towels


6) Table Linen


7) Care Label Symbols


8) Sorting Laundry


9) Stain Removal


10) Special Care – Dry Cleaning


Herewith some tips:


1) Textiles, Natural Fibers refer to fibers that come from living organisms such as plants or animals. Synthetic Fibers refer to the fibers that are made from oil based chemicals such as polyester, nylon, acrylic etc.


2) Bed Linen, in the hospitality industry, the range of linen used generally world wide is narrowed down to pure Cotton or Polly-cotton blends. Butler Fact: Egyptian Cotton is referred to as PIMA cotton or known as Upland Cotton. It has superior strength and superior fiber average length.  Egyptian cotton is mostly sold as a marketing trick,  look at your care label and scan for PIMA, much better that Upland.  Bed Linen can only be washed for 100 – 150 washes after this, the linen will make little balls as the fiber is damaged and will pull together in most places.


Pure Cotton, crease more than Poly-Cotton Fabrics. Some cottons are sensitive to chemicals e.g. bleach.  Always read your care label here…


3) Did you know you should wash your duvet inner every 2 months? Also place in the sun to kill “dust mites”


4) The purpose of protectors, are of course to protect the pillows, mattresses and in some cases, the duvets as well – although this is not commonly done, it is becoming increasingly important to do so to protect against dust mites for example.


5) Towels, wash your towels on a high temp (60 c ) it is recommended that cotton towels should be washed at 50-60 C especially to keep them white. Higher temperatures will also assist in removing stains as well as being more hygienic.  Please do not add any softener to towels- Butler Tip – your towels will loose its density and water absorbent factor.


6) To increase the life span of your table linen it is of course important to launder it correctly. It is also vital to put systems in place that will assist laundry staff in caring for the linen more effectively.


7) Care Labels,  on important vital point to note here is – Read your Care Labels. There is a care label on every garment which will assist you in knowing how to wash, iron, tumble dry, dry cleaning and taking care of your garment or linen.


8) Sorting Laundry; A few things need to be considered when going into the finer details such as sorting laundry – Tip do not place stained items with non stained items.  The Golden rule applies here – whites with whites and the rest into colours. Treat your garments first and then place into the machine. Butlers love to hand wash this helps with crisp white collars and clean pillow cases.


9) Stain removal, always treat a stain with cold water and test a piece of the similar fabric with the treater. Alcohol is excellent for treating stains. There is a wonderful book called  “The stain doctors bible”


10)  Dry cleaning is any cleaning process for clothing and textiles using a chemical solvent other than water. The solvent used is typically tetrachloroethylene (perchloroethylene), which the industry calls “perc”. It is used to clean delicate fabrics that cannot withstand the rough and tumble of a washing machine and clothes dryer; it can also obviate labor-intensive hand washing.

Happy “Laundry Management” !




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