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Butler Training – Body Language and Behavior Skills

By Butler Academy




It seems almost incredible that, over the million or more years of man’s evolution, the non-verbal aspects of communication have been actively studied on any scale only since the 1960s and that the public has become aware of their existence only since Julius Fast published a book about body language in 1970. This was a summary of the work done by behavioural scientists on nonverbal communication up until that time, and even today, most people are still ignorant of the existence of body language, let alone its importance in their lives.



Charlie Chaplin and many other silent movie actors were the pioneers of non-verbal communication skills; they were the only means of communication available on the screen. Each actor was classed as good or bad by the extent to which he could use gestures and other body signals to communicate effectively. When talking films became popular and less emphasis was placed on the non-verbal aspects of acting, many silent movie actors faded into obscurity and those with good verbal skills prevailed.



Most of the basic communication gestures are the same all over the world. When people are happy they smile; when they are sad or angry they frown or scowl. Nodding the head is almost universally used to indicate ‘yes’ or affirmation. It appears to be a form of head lowering and is probably an inborn gesture, as it is also used by deaf and blind people. Shaking the head from side to side to indicate ‘no’ or negation is also universal and may well be a gesture that is learned in infancy. When a baby has had enough milk, he turns his head from side to side to reject his mother’s breast. When the young child has had enough to eat, he shakes his head from side to side to stop his parent’s attempt to spoon feed him and in this way he quickly learns to use the head shaking gesture to show disagreement or a negative attitude.





– Always smile

– Do not fold your arms

– Do not point at people

– Do not touch your face

– Do not put your fingers in your mouth

– Do not scratch your head when talking

– Keep your hands behind your back – ready for action

– Stand up straight

– Remember the intimate zone when serving guests!! Personal space = Boundaries!!

– Shake Hands confidently – 2 strokes – be aware of a “dead fish” handshake


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4 Responses

  1. Vicky says:

    I love this! Thank you , I am looking into joining the Butler Academy.


  2. Hevtor Sam says:

    Again thank you Butler Academy. Splendid. love it.

  3. Jessica says:

    Body Language is so important;

    Body language refers to forms of non-verbal communication, wherein a person reveals clues as to some unspoken intention or feeling through their physical behaviour. These behaviours can include body posture, gestures, facial expressions, and eye movements.

    J. Berm

  4. Complements to the Butler Academy! I read your blog everyday! Part and parcel with coffee in the morning.

    Keep up the TOP Job.

    Terese from USA Las Vegas

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