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“Finest Butler School in the World” Hotel Butler Training reference by Fancourt!

By Butler Academy






Dear South African Butler Academy Team – Mr. Newton Cross & Braam West, Warmest greetings from The Manor House at Fancourt.


I would like to take this opportunity to sincerely thank Mr. Cross and Mr. West for being our Mentors over the last eight days.


We truly appreciate their passion, dedication, motivation, kindness and considerable patience to our Fancourt Team. We feel very privileged to have had this incredible time to learn and be nurtured under their guidance. The South African Butler Academy is most definitely the “finest” Butler School in the World.  Your dedication to perfection and 24hr Ambition is admirable.


As a Team Leader myself, I feel very passionately about excellent service and creating the WOW factor for our guests when staying at the Manor House. With the guidance of SABA I believe that I will now be able to lead my team into creating an even more exceptional hotel experience with  high maintainable standards.


I look forward to sharing my new found knowledge with my colleagues and ensuring that Team Fancourt strives to:

Create Memories and Exceed Expectations, Every day, In Everything We Do!


Yours in Service Excellence,



The Manor House Operations Manager



One Response

  1. Colette says:

    Dear SABA,

    Incredible Training. Mr. Cross your energy, passion and commitment is excellent.

    I told all my other colleagues at previous 5 star resorts to book your training program ASAP!

    What I love is how effective your program is, the growth and looking at service through the Butlers eye! Thank you

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