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One & Only Maldives receives Resort Butler Training

By Butler Academy



The South African Butler Academy provided training to the well known International Hotel brand “One & Only” Rheeti Rah, Maldives in 2010.

Topics covered during the program: signature Butler Services, Etiquette & Protocol, Table Service, Rooming Procedures, Cross Selling and Up Selling Techniques with many practical role plays over a period of 3 months.

 

The Butler is more than just an extra pair of arms and legs. The Butler commits himself/herself to the guest and cares to exceed their expectations and create extra-special moments. Exceptional service is only the starting point. We organise the guest’s stay in the most perfect way. We want them to spend their time in the hotel as comfortable and as pleasurable as possible. A professional Butler pays great attention to detail. The Butler is an excellent organiser and knows, and follows, the accepted manners and customs, adhering to the right Etiquette and Protocol. The Butler is always in the background, smoothing things over and is firm about the amount and quality of work done by those assisting him/her to provide a first class service to the guest.

 

At the end of the day, a good Butler must have the energy and humility to ask, “Was there anything else I could have improved on with my service today?”

 

Testimonial

Director of Food & Beverage Hussain Afeef

 

Dear South African Butler Academy

 

The One & Only Rheeti Rah is privileged in receiving such outstanding training from your team. The passion and energy was truly noted. We are pleased to see an improvement within our Butler department. The training handbook “allow me” is the perfect tool for each Butler as we can refer back to it and use it as a train the trainer. Once again thank you from a personal note, as well as from over 30 trainees. See you back in January.

Hussain

 

Butler Academy One & Only Resort Training Program Rheeti Rah

Butler Academy One & Only Resort Training Program Rheeti Rah


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