South African Information IconButler Blog

Victoria Falls Safari Club & Hotel receives Butler training, Zimbabwe

By Butler Academy

The South African Butler Academy proudly provided the much anticipated seven star butler training program for butlers and Hotel employees. The butler is more than just an extra pair of arms and legs. The butler commits himself/herself to the guest and cares to exceed their expectations and create extra-special moments which will last forever.


A professional butler pays great attention to detail and anticipates the needs of the guests.


The butler is an excellent organiser and knows, and follows, the accepted manners and customs, adhering to the right Etiquette and Protocol. The butler is always in the background, smoothing things over and is firm about the amount and quality of work done by those assisting him/her to provide a first class service to the guest.


At the end of the day, a good butler must have the energy and humility to ask, “Was there anything else I could have improved on with my service today?”


During the South African Butler Academy training program we covered a new module on being a “naturalist” which in fact assists butlers to use nature as a communicating tool with their guests. Every butler will provide product knowledge and a unique understanding of guests needs and wants.


May it be the big 5 or little five we got it covered!





Leave a Reply