A quick index of what a Hotel or Resort SOP’s should consist of.
NB: It is imperative to make all guests feel welcome and happy and as a Butler, you can ensure that the professional way in which you carry a tray and provide tray service will create lasting impressions for the guests.
NB: It is imperative to make all guests feel welcome and happy and as a Butler, you can ensure that the first impressions of our Hotel / Resort are lasting impressions. When escorting the guests to their rooms, make sure that they understand the various services on offer by providing a thorough orientation.
NB: It is imperative to make all guests feel welcome and happy and as a Butler, you can provide the following signature service to ensure that your guests’ stay is a memorable and bespoke experience.
- How to Introduce Yourself
- New Words
- The Handshake
- Mindfulness/Cultural Diversity
- Guiding and Escorting the Guest
- Signature Butler Services
- Pre-Arrival Checking of Suite
- Arrival of Guests and Guest Orientation
- Suite Orientation
- Knocking and Entering the Suite
- Tray Service
- Wine Service
- Butler Code of Conduct
- Telephone Etiquette
- How to Handle Guest Complaints
