Resort & Lodge Training

The South African Butler Academy provides Butler Training to Lodges and Safari Camps across South Africa and Africa. The South African Butler Academy understands the expectations of guests and urge you, as our next client, to consider our proposal, as every person benefits greatly from the Butler / Hospitality Training Program as offered by the South African Butler Academy.

Gaining skills from our Butler training team will improve the mindset, skill set and will add value to the lodge ambassadors or employers. Our Butler training is essential in many ways; it increases productivity and equips the team with professional knowledge, wonderful technical skills and helps them recognise the importance of their positions.

The South African Butler Academy training program improves the following skills:

  • Body language (manners and conduct)
  • Attention to detail & Anticipation skills
  • Food & Beverage skills (includes training videos and all training material)
  • Product knowledge, selling techniques and listening skills
  • Wine and Mixology (Videos provided for continuous training)
  • Core Housekeeping skills, turn down service, cleaning skills, first aid & hygiene training
  • Arrival & Departure, rooming and unpacking of luggage service as well as packing skills
  • Guest history & feedback
  • Complaint & Compliment handling
  • Geography & Cultural Diversity

The South African Butler Academy adds thoughtful touches of luxury, in the correct manner, to the guest’s experience. It is our passion to deliver incredible training & passion is our drive! SABA understands and respects the advantages of working with local staff and supports the Lodge team with custom-made hands-on training.

The South African Butler Academy welcomes entry level members to the Management team  as our program benefits all. The Academy is well known for our pro -active fun style of training. No one falls asleep in our training, from singing  to drawing, role plays, active presentations, lectures turned into yoga classes, video material designed by the Academy (also available on our online store) to emotional intelligence lectures. How to become a leader and lead by example is a key note in any of our programs.  The South African Butler Academy International Seven Star Lodge Program is suitable for anyone and everyone.

As any Hotel / Lodge or Resort believes in returning guests,  we also believe in the same recipe –  the Academy is well known in returning regularly to clients. This shows our program not only works and each and every employee benefits largely when professional service is predefined.  As per our videos you will find that we have returned to several Hotels / Resorts and Lodges, why? Because our training program exceeded everyone`s expectation.Gaining the skills of the British Butler can only help you improve your level of service to your guests, clients, customers and your own value to your employers. Seven Star Service is when employees treat each other as guest.

In a service-based industry, service quality is the key to guests and customers, etc. deciding to come to your facility. Managers and owners know this and employees should be trained exceptionally in order to sustain excellent service and customer satisfaction. We do recommend a telephonic session or chat with us on the “chat with us” button at the bottom of your screen.

Please note we provide certification to all members attending the program as well as a beautiful framed certificate to the Lodge (A3 size, designed to suite the lodge look and feel) to be displayed to guest. This certifies that the Lodge is  professionally trained as we are proud of our training & service to guests.