A butler will be required to do the following:
- The most important duty will be to understand your guests needs before arrival and post departure
- Anticipatory skills
- Communication skills
- Cultural diversity
- Food and Beverage knowledge
- Housekeeping skills including suite checks and valet service
- Attentions to detail
- Creating a memorable and unforgettable experience
- Organise and manage the Butler’s Pantry and Butler’s Office
- Ensure the Butler’s pantry has necessary supplies, equipment and materials
- Update and manage the daily Butler work sheets
- Create rosters, schedules and checklists
- Create a checklist for room and suite inspections
- Assign and inspect each room before guest arrivals
- Log all faults and defects in suites in Butler’s log book and ensure rectification
- Undertake final preparation of each suite or room prior to guests arrival
- Have a working knowledge of the check-in procedure
- Handle guest’s messages
- Handle necessary air ticket reconfirmation
- Have a working knowledge of the hotel guest history system
- Enter guest preferences in guest history system
- Use guest history and update accordingly
- Have an understanding of the foreign currency exchange
- Arrange VIP greeting and escorting service to airport
- Create and oversee airport and gate pick-up and drop off procedures
- Create and oversee secure storage and tagging of luggage
- Handle Butler communication methods
- Have a working knowledge of the in-room check out services
- Ensure buggy, boat and cart maintenance
- Maintain or arrange security of luggage
- Liaise as necessary with security staff
- Anticipate guest’s needs
