Shiyi | Director of Rooms“Dear SABA,
We wanted to take a moment to express our heartfelt gratitude for your incredible training that you have conducted at our palace here last week. It was truly an enriching experience, and we are incredibly thankful for it.
The training sessions were not only informative but also exceptionally well-structured and engaging. You have exhibited a deep knowledge of the modern butler skills and concept in a clear and comprehensible way. We appreciated the hands-on approach, the practical insights, tailor-made one to one session with butlers and pre-arrival interviews for our butlers. Very grateful to have been a part of it.
Once again, thank you for the excellent training you provided. We loved and cherished the time with you.
Wish you all the best and success!
Thank you and best regards,”
SABA Butler Training at Qasr Al Sarab Desert Resort by Anantara.
In the realm of luxury hospitality, where service is a cornerstone of guest satisfaction, excellence is not just a goal; it’s an expectation. For establishments like the Qasr Al Sarab Desert Resort by Anantara, nestled in the heart of the breathtaking Liwa Desert, delivering unparalleled service is a way of life. One of the secrets behind their exceptional service is the remarkable butler training program, offered in collaboration with the prestigious SABA Butler Academy. In this article, we delve into the world of elite service training that takes place at this desert oasis.
Qasr Al Sarab Desert Resort by Anantara
Qasr Al Sarab, meaning “The Mirage Palace,” is an exquisite desert resort that marries the mystique of Arabian heritage with modern luxury. The resort, situated amidst the rolling dunes of the Liwa Desert, offers an unparalleled experience of serenity and opulence. With its world-class amenities and breathtaking views, Qasr Al Sarab has set a new standard for luxury hospitality.
The SABA Butler Academy Partnership
To maintain and exceed these standards, Qasr Al Sarab has joined hands with the SABA Butler Academy. Founded by Newton Cross, a renowned figure in the world of butler training, the academy is synonymous with excellence and refinement in service. The collaboration between Qasr Al Sarab and SABA Butler Academy ensures that the resort’s guests receive nothing less than a superlative butler service experience.
The Butler Training Program
The butler training program at Qasr Al Sarab Desert Resort is a comprehensive and immersive experience that equips its participants with the skills, knowledge, and etiquette required to provide exceptional service. Here are some key aspects of this remarkable training program:
- Butler Etiquette: Participants are trained in the art of impeccable etiquette, which includes everything from greeting guests with a warm smile to mastering the intricacies of formal dining service.
- Personalized Service: The program emphasizes the importance of understanding and anticipating the unique needs and preferences of each guest. Butlers are taught to tailor their service to create unforgettable, personalized experiences.
- Communication Skills: Effective communication is at the heart of superior service. Participants learn the art of active listening, clear communication, and discreet interaction with guests.
- Wine and Beverage Knowledge: A significant part of the training is dedicated to wine and beverage service. Butlers become connoisseurs, knowledgeable about various wines, cocktails, and non-alcoholic beverages.
- Housekeeping Skills: The program covers housekeeping skills to ensure that guest accommodations are always in pristine condition. This includes expertise in bed-making, room cleaning, and laundry care.
- Cultural Sensitivity: Given the resort’s international clientele, butlers are trained to be culturally sensitive, respecting the customs and traditions of guests from diverse backgrounds.
- Problem-Solving: Butlers are equipped with the ability to think on their feet and handle unexpected situations with grace and poise, ensuring that guests’ concerns are swiftly addressed.
- Teamwork and Leadership: The training program fosters a spirit of teamwork and leadership among the butlers, ensuring that they can work seamlessly together to provide an unparalleled guest experience.
The collaboration between Qasr Al Sarab Desert Resort by Anantara and the SABA is a testament to the dedication to excellence in service. The amazing butler training program equips the resort’s staff with the skills and knowledge needed to provide the highest level of personalized service to guests who seek a once-in-a-lifetime experience amidst the enchanting dunes of the Liwa Desert. As a result, Qasr Al Sarab continues to be a destination where luxury, serenity, and impeccable service converge to create unforgettable memories for discerning travelers from around the world.
