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THE DUTIES OF A BUTLER

A Butler must be able to do the following:

  • How to run the Butler’s office
  • How to keep household accounts
  • Answering the door to visitors
  • How to acquire the perfect telephone manner
  • The butler book
  • How to use the pantry book (Some Butlers are now using computers)
  • The guest & menu book (visitors book)
  • How to be discreet, loyal and dedicated
  • How to behave with your employers
  • How to keep up your professional standards and the importance of your appearance
  • The importance of your own behaviour off duty
  • Housekeeping
  • The housekeeper’s role
  • The care of clothes and preparing clothes daily
  • Household cleaning techniques and the type of materials to be used
  • Understanding the care and cleaning of antiques and other valuable items
  • Discussing cleaning silver
  • Laying a table for luncheon
  • Laying a table for dinner
  • How to serve a luncheon and a dinner
  • How to give silver service
  • How to prepare a meal in twenty minutes
  • Serving cheese
  • Serving fresh fruit
  • How to deal with special diets
  • How to prepare English afternoon tea and how to serve it
  • Passing the Port and British tradition
  • The correct time to serve liqueurs and cognac
  • The understanding and care of cigars
  • How to deal with a drunk guest at the dinner table and in the house
  • The type of store and shop you should use
  • How to get the best possible value when purchasing items for the house
  • Purchasing all types of food and wine
  • Purchasing clothes for your employer
  • How to purchase handmade shoes and other footwear for your employer
  • How to purchase hand-made shirts for your employer
  • Inspecting your staff
  • The art of getting on with everyone, from the youngest member of staff to the most important guest of honour
  • How to treat staff
  • How to hire staff
  • The interview procedure for positions
  • How to dismiss staff
  • Work closely with the chef or cook-housekeeper
  • Working with the Concierge of a first-class hotel
  • Run an efficient kitchen
  • How to serve breakfast
  • How to serve an early morning drink
  • The importance of matching up food and wine
  • The importance of hygiene and the causes of food poisoning
  • Balancing of menus
  • Champagne and the food that goes with it
  • How to address people with or without titles
  • Serving visitors with light refreshments
  • Making guests feel welcome / How to deal with important guests
  • How to deal with greedy guests
  • How to deal with prying guests
  • How to deal with unwanted unexpected guests
  • Your duties when travelling with your employers
  • Flexibility regarding to your working hours
  • Packing suitcases
  • Booking air fares
  • Booking hotels
  • Booking restaurants
  • Check-lists for all occasions
  • How to organise a dinner
  • Table plans
  • Table index
  • Place cards
  • Setting up bars for parties
  • How to organise a picnic and shoot
  • How to organise parties and have no waste whatsoever
  • How to organise parties using outdoor caterers
  • How to organise a barbecue and a champagne party plus a cocktail party
  • How to organise a party using your own and agency staff
  • How to arrange a band and cabaret
  • Hiring agency staff
  • Preparing a theatre supper party
  • Understanding the type of restaurant your employer wishes to dine in
  • Preparing for Christmas Day and Thanksgiving Day
  • How to organise Christmas Day and Thanksgiving Day
  • The security of the house, fire and accident safety precautions
  • How to be the perfect chauffeur
  • How to make an inventory for insurance purposes
  • How to check contractors’ work
  • Organising a move to a new house

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